Return Policy

Return & Refund Policy

Please read this before booking a class or purchasing a product

1. No Refunds

All sales are final. We do not offer refunds on class bookings, workshop fees, or any products purchased from the studio, including handmade pieces, clay, tools, and kits.

2. No Returns or Exchanges on Products

Products sold by the studio cannot be returned or exchanged once purchased. Please check your items carefully at the time of purchase, and feel free to ask our team any questions before you buy.

3. Rescheduling of Booked Sessions

If you are unable to attend a session you have booked, you may reschedule it to another batch, subject to availability. Rescheduling is the only option offered in place of a refund.

4. How to Request a Reschedule

Please contact us directly at least 24 to 48 hours before your session. Let us know your booking details and preferred alternative dates, and we will confirm a new slot based on what is available.

5. Late Cancellations and No-Shows

If you cancel at short notice or do not turn up for your session, we may not be able to offer a new slot. Requests made after the notice period will be considered at the studio's discretion.

6. Studio Cancellations

If we need to cancel or change a session for any reason, we will let you know as early as possible and offer you an alternative date.

7. Handmade and Fired Pieces

Ceramic pieces are handmade and fired in a kiln, so small variations in shape, colour, and glaze are natural and are not considered defects. Once a piece has been fired, we are unable to replace or redo it.

8. Questions

If you have any questions about this policy, please get in touch with our team before booking. +91 7977677121